Refund Policy

Nivia Maison — niviamaison.com Last updated: [June, 2026]

We want you to love your Nivia Maison handbag. If something isn't right, we are here to make it simple.

1. Returns

You may return your order within 30 days of the delivery date, no questions asked.

To be eligible for a return, your item must be:

• Unused and in its original condition
• With all tags, dust bag, and original packaging included

To start a return, simply email contact@niviamaison.com with your order number. Our team will reply with clear instructions and the return address.

Please do not send your purchase back without contacting us first.

2. Refunds

Once your return is received and inspected, we will notify you by email. Approved refunds are issued to your original payment method within 5–10 business days.

Please note that depending on your bank or card issuer, it may take additional time for the refund to appear on your statement.

3. Exchanges

If you would like a different model or color, contact us at contact@niviamaison.com and we will gladly arrange an exchange, subject to availability. The fastest option is usually to return your item for a refund and place a new order.

4. Damaged, defective, or incorrect items

Every handbag is carefully inspected before shipping. If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery with photos of the item and packaging. We will send a replacement or issue a full refund, at no cost to you.

5. Return shipping

Unless your item arrived damaged, defective, or incorrect, return shipping costs are the responsibility of the customer. We recommend using a tracked shipping service, as we cannot be responsible for returns lost in transit.

6. Late or missing refunds

If you haven't received your refund after 10 business days, first check with your bank or card issuer, as processing times vary. If the refund still hasn't appeared, contact us at contact@niviamaison.com and we will resolve it promptly.

7. Your statutory rights

Nothing in this policy limits any rights you may have under the consumer protection laws of your country of residence, including, where applicable, mandatory withdrawal or cancellation rights.

8. Contact

For any question about returns or refunds: contact@niviamaison.com